Privacy Policy

What we collect

Pulse is not a place for patient information. Please do not enter anything about a patient in a note, message or any other field.

• Account details: your name, email address and password, and whether you are a healthcare professional, a sales rep or a sales manager. Passwords are handled by our sign-in provider and are not readable by us.
• If you are a healthcare professional: your discipline, facility or work setting, city and state, and the CE you request. You can also choose to give us your license renewal date and the number of CE hours you need.
• If you are on a sales team: your company name and territory, the contacts you add or upload (name, email address and, if you enter them, phone, facility, discipline and location), the messages and courses you send, the visits and calls you log, the events you create, and your billing contact and invoice history.
• Course activity: which courses were sent to you, when the email was delivered and opened, whether you started the course, and whether you completed it.
• Site usage: page-view analytics that do not use cookies, and your answer to "How did you hear about us?"

How we use it

• To deliver courses and certificates.
• To match CE requests with teams who can sponsor them.
• To show a sponsoring rep whether the course they sent was opened.
• To send account and course emails, such as welcome messages, course links and reminders.
• To invoice sales teams for the courses that were opened.
• To prevent spam and abuse, and to fix and improve the product.

What sales reps can see about professionals

This is the part most people want to know, so here it is plainly.

• If you have an open CE request, or you have chosen to be visible to local reps, signed-in reps who cover your state can see your name, discipline, facility, work setting, city and state, and what you asked for. If you gave us a license renewal date or the CE hours you need, they can see those too.
• Reps cannot see your email address in that list. A rep sees your email only after sponsoring a course for you, or if they already had it in their own contacts.
• When a rep sends you a course, they can see when the email was delivered and opened and whether you started the course. Reps and their managers are not shown whether you finished it.
• If a rep claims your request and you start the course, we introduce the two of you by email.
• The public CE demand map never shows who you are. It shows only a discipline, a metro area, a topic, the hours requested and a deadline.
• A rep can also add you as a contact using details they already have, in order to send you a course. If you would rather not hear from a rep, tell them, or email us and we will remove you.

The course provider

Courses are provided by H.I.S. Cornerstone Continuing Education. When you start a course, an account is created or matched for you on hiscornerstone.com using your name and email address, so the course and your certificate can be delivered. As an accredited provider, H.I.S. Cornerstone keeps its own record of who completed each course.

Companies that process data for us

We use a small number of service providers to run Pulse: Supabase (database and sign-in), Vercel (hosting and page-view analytics), Resend (email), Stripe (invoices and payments for sales teams), and Cloudflare (bot protection on our sign-up and sign-in forms). Card details go straight to Stripe and are never stored by Pulse.

We also share information when the law requires it.

Your choices

• You can update your profile from your dashboard at any time.
• Professionals can delete their account from the dashboard. Doing so removes your profile and your CE requests.
• You can ask us for a copy of your information, or ask us to correct or delete it, by emailing us.
• You can stop non-essential emails by replying to one and asking, or by emailing us.

How long we keep it

We keep account information for as long as the account is open. After an account is deleted, we keep the records we need for accounting, such as which courses a sales team was billed for. Course completion records are kept by H.I.S. Cornerstone as its accreditation requires.

Security and children

We protect information with access controls and encrypted connections, though no online service can promise perfect security. Pulse is for working professionals and is not intended for anyone under 18.

Changes and contact

If we change this policy we will post the new version here and update the date at the top. Questions and requests go to hello@pulsereferrals.com.